Shipping & Return policy

Shipping

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that all the orders bellow $25 will not have a tracking number.

All orders are posted from Sydney, NSW 2000. 

 Shipping & Handling Rates Australia Wide

 Free Delivery of your order via our Free Shipping Service is available for most products and to most locations in Australia. See below if your order may be shipped for free.

We have a range of delivery options that will suit you whether it’s critical you have it tomorrow, need it ASAP, or are happy to wait a bit longer.

 Delivery times

All quoted times are for standard delivery, 3-6 business days. Occasionally orders may be delayed due to circumstances outside our or our carriers’ control. Especially during covid-19, some slight delay may

Standard delivery is free of charge with your order. AMgalleries does not cover the shipping costs for returned items.

During your shopping, you will be provided with an Estimated Delivery Date. Please note that the estimated delivery date is not a guaranteed time frame for your order. It is automatically calculated based on the total amount of time required to process your order, production and delivery process as well as your shipping address.

The estimated delivery time is based on delivery to capital cities. Please allow extra time for delivery to remote areas. AMgalleries does not take responsibility for delayed shipments to remote areas or regions where the postal services are performed on certain schedules or addresses outside the Mainland.

Deliveries can be made only to physical home or business addresses. Please note that the courier does not accept packages addressed to post office addresses and these packages are not covered by shipping insurance. In the case where the shipping address is a post office box address, AMgalleries does not take any responsibility for delays, lost packages or address correction charges. For orders that need to be delivered to a destination other than the billing address, please make sure that your credit card or financing company has this alternate shipping address on file so that it will not cause a delay in processing your order.

For your security, the shipping and billing address information cannot be changed after placing an order. If you will not be available at the provided address at the scheduled delivery time, please contact our customer support services to check the possibility of holding the shipment and postpone it to a further date.

General information

Shipping time may vary according to Australia Post time frames and zones and does not include order processing time. 

All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.

Tracking advice will be sent to your email once your order has been dispatched.

Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.

In some cases, we may need to contact you before your order can be shipped.

To ensure there is no delay, please respond to any email/phone call from our Customer Care team

International Shipping

ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.

This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

For NZ customers and NZ deliveries:

We will collect New Zealand GST on your purchase, however customs may still charge you import duties, levies and fees.

AMgalleries will not mark your package as a "sample" to avoid these taxes. Honesty is always the best policy!

All orders are shipped from our dispatch center via Australia Post.

Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.

RETURN

The return of the products can be made within 30 days, calculated from the moment of receiving the package. To return a product please send us an e-mail at amgalleries.marketing@gmail.com.

please read "cancel & refund" policy

Updated by AMgalleries

31 August 2021

Address

178 Clarence street, Sydney, NSW 2000

Contacts

amgalleries.marketing@gmail.com

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